Refund policy

Return & Refund Policy

At Aksiv, all orders are considered final sale. We currently do not accept returns or exchanges for change of mind, size issues, color preferences, or any other personal reasons.

However, if you receive a wrong, damaged, or defective product, please contact us within 24 hours of delivery.

To raise an issue, please provide:

* Your order number
* Clear photos/videos of the product
* A clear unboxing video, if available

After reviewing the issue, we will determine the appropriate resolution. If the product is confirmed to be damaged, defective, or incorrectly shipped by Aksiv, we may offer a replacement or refund, as applicable.

Cancellation Policy:

Orders cannot be cancelled once placed. Please carefully check your size, color, address, and product details before completing your purchase.

Important:

Products that have been worn, washed, altered, damaged after delivery, or used without following the care instructions are not eligible for any resolution.

For any concerns, contact us:
Email: aksivdesigner@gmail.com
Phone/WhatsApp: 9787794492